Shipping & Returns

Shipping Policy

At Horizon Lightworks, we strive to provide a seamless and transparent shipping experience for our valued customers. Please review our shipping policy below:

Shipping Cost Calculation:

Shipping costs are calculated based on the final total of your order. We believe in fair and transparent pricing, ensuring that you have a clear understanding of the shipping charges associated with your purchase.

Shipment to Hawaii and Alaska:

Shipments to Hawaii and Alaska will be calculated based on the size of the order. We are committed to delivering our handmade copper lighting fixtures to all corners of the United States, and our shipping rates for these locations are determined with consideration for the size and weight of your order.

Standard Shipping:

Our standard shipping option ensures that your handcrafted copper lighting is delivered reliably and efficiently. Standard shipping times may vary based on your location, and you will receive a tracking number to monitor the progress of your order.

Order Processing Time:

Please allow for order processing time in addition to shipping time. Our team works diligently to craft and prepare your custom lighting fixtures with the utmost care before dispatching them to their new home.

Shipping Notifications:

Once your order is shipped, you will receive an email notification containing the tracking information. This allows you to monitor the progress of your shipment and anticipate its arrival.

International Shipping:

At this time, Horizon Lightworks primarily ships within the United States. For international shipping inquiries, please contact our customer support team, and we will do our best to assist you.

At Horizon Lightworks, we are dedicated to ensuring your satisfaction at every step of your purchase journey. If you have any specific shipping-related questions or concerns, please do not hesitate to reach out to our customer support team. Illuminate your space with the beauty of handcrafted copper lighting, delivered with care by Horizon Lightworks.

Return & Exchange Policy

At Horizon Lightworks, we are committed to ensuring your complete satisfaction with our handmade copper lighting fixtures. Please review our standard return and exchange policy below:

Return Eligibility:

We gladly accept returns for products that meet the following criteria:
- The item is in its original condition, uninstalled, and undamaged.
- The return request is initiated within 10 days of receiving the order.

Initiating a Return:

To initiate a return, please contact our customer support team with your order number and details. Our team will guide you through the return process and provide you with the necessary instructions.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the item.

Refund Processing:

Upon receiving and inspecting the returned item, we will process the refund to the original payment method. Please allow 10 business days for the refund to be reflected in your account.

Exchange Process:

If you wish to exchange an item, please contact our customer support team. Exchanges are subject to product availability, and the customer is responsible for any price differences and return shipping costs.

Custom Orders:

Custom-designed lighting fixtures are crafted to your specifications and may be subject to specific return conditions. Please refer to our Custom Orders section for detailed information on returns for customized items.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, including any associated return shipping costs.

Contact Information:

For all return and exchange inquiries, please contact our customer support team at horizonlightworks@gmail.com.

Horizon Lightworks aims to make your return and exchange experience as smooth as possible. If you have any questions or concerns, please do not hesitate to reach out to our dedicated customer support team. Illuminate your space with confidence, knowing that your satisfaction is our priority.